Concerns/Complaints

Appalachian State University is committed to providing an institutional environment free from discriminiation and harassment to the Appalachian community, including students, faculty, staff and others who participate in University Programs, activities, or conduct business on behalf of the University. 

In accordance with Section 504 of the Rehabilitation Act of 1973 (504) and the Americans with Disabilities Act of 1990 (ADA), no qualified individual with a disability in the United States shall be excluded from, denied the benefits of, or be subjected to discrimination under any program or activity that receives federal financial assistance.

The Office of Disability Resources (ODR) is responsible for oversight of compliance with Section 504 and the ADA. ODR leads the collaboration of University efforts related to accessibility and assists eligible students, faculty, staff and visitors with disabilities by determining access needs and coordinating  academic adjustments or workplace accommodations. Additionally, ODR has been identified and tasked as the administrative office responsible for reviewing and investigating prohibited conduct matters governed by Policy 110 Discrimination & Harrassment pertaining to disability.

The Office of Disability Resources will conduct a timely and impartial review of concerns to ensure a prompt and equitable resolution. The ADA/504 Coordinator, or designee will confer with relevant campus administrators as needed to resolve concerns. 

Options for reporting such concerns are outlined below.


Report an Access Concern

Individuals who encounter a barrier to access (physical, web, programmatic, etc) on the basis of disability at Appalachian State University, may report it to the Office of Disability Resources via the ODR Contact form.

The ADA/504 Coordinator, or designee will review to determine the most appropriate means through which to address the concern and gather additional information as necessary

Discrimination & Harassment 

Upon receipt of a Informal Report or Formal Complaint alleging prohibited conduct per Policy 110, the ADA/504 Coordinator, or designee will assess to determine the most appropriate means through which to address the concern and determine if substantiated, if the Complaint of Prohibited Conduct may constitute a violation of Policy 110 or requirements in accordance with ADA or Section 504.

The ADA/504 Coordinator will work collaboratively with Academic Affairs and Human Resources to review and investigate Prohibited Conduct pertaining to employment-related matters including disparate treatment, failure to hire and discrimination on the basis of disability.


Accommodation Reconsideration

Individuals who have a grievance related to the determination of eligibility are first encouraged to request a reconsideration. An Accommodation Reconsideration process provides individuals with the opportunity to request a review of a prior ODR decision regarding an eligibility determination.

To initiate this process individuals should submit a request in writing to the ADA/504 Coordinator/ODR Director.

Individuals are encouraged to submit their request for reconsideration as soon as possible following their receipt of the disputed determination.

The ADA/504 Coordinator/ODR Director will review the information leading to the original eligibility decision.  During the review, the ADA/504 Coordinator/ODR Director may request additional information to ensure a careful and thorough reassessment of the initial determination(s) made.

 Appeals to Reconsideration

Individuals may file appeals to the Vice Provost for Faculty Affairs. The grievance should be submitted in writing, including the nature of the grievance; information regarding attempts to resolve the issue with the Office of Disability Resources; the results of such attempts of resolution; and any relevant documentation regarding the complaint/grievance. 

Upon receipt of the report, the Vice Provost for Faculty Affairs, or designee, will assess the grievance for its completion, and determine the most appropriate means for addressing the grievance. Such an assessment may include consultation with other administrators. The outcome of this appeals procedure is final.